Shipping, Delivery and Returns
Shipping and Delivery Policy
Welcome to BritloveUK. We are committed to providing you with exceptional service and a seamless shopping experience. Please review our shipping and delivery policy below:
Shipping Costs
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The list of postal charges are as follows:
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UK Standard Royal Mail: £4.50
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EU Delivery: £7
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International Delivery: £7.50
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Processing Time
- We feel it's best to under promise and over deliver.
- We allow up to 3 working days for production and the following amount of time for delivery: UK 3 - 5 days, EU 5 - 10 days, International 10 - 20 days.
We hope your products will arrive well within these timeframes and leave you feeling great about your service received!
Customs and Duties
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
Delivery Issues
- If there are any issues with your delivery, such as a delay or a lost package, please contact our customer service team, and we will assist you promptly.
Return Policy
We’re really proud of our quality control procedures, exceptionally high standards and attention to detail.
We’re happy to help with any size or colour queries you might have prior to placing your order.
Your products should be the right fit for, so we’re happy to offer our advice and discuss ranges and stock options.
We hope you love your purchase, but if you are not completely satisfied, we are here to help.
Return Eligibility
- Timeframe: Returns are accepted within 14 days of the delivery date.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
Return Process
- Initiate a Return: Contact our customer service team to initiate a return.
- Receive Return Instructions: You will receive detailed instructions on how to return your item(s).
- Ship Your Return: Please ensure that the item is securely packaged and include your order number inside the package.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Exchanges
- We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help!
Thank you for shopping with BritLoveUK.
